Política de reembolso

Returns & Exchanges Policy

Customers may request a return within 14 days of receiving their item(s). To be eligible, items must be unused and in the same condition as received, in their original packaging, and accompanied by proof of purchase, such as the order number or confirmation email. Certain items cannot be returned, including those marked as final sale, personalised or made-to-order items, and items damaged due to misuse.

To initiate a return, customers should email support@vibedroom.com with their order number and reason for return, and we will provide instructions on where to send the item. Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs, and we recommend using a trackable shipping service, as receipt of the returned item cannot be guaranteed.

Once a return is received and inspected, we will notify the customer of the approval or rejection of their refund. If approved, the refund is processed to the original payment method within 5–10 business days; shipping costs, if any, are non-refundable. If a customer receives a damaged, defective, or incorrect item, they should contact us within 48 hours of delivery at support@vibedroom.com with their order number and photos of the item, and we will offer a replacement, exchange, or full refund at no additional cost.

For exchanges — for example, for a different size, colour, or product — customers should contact support@vibedroom.com to arrange this. Orders can also be cancelled free of charge within 12 hours of placing the order, provided the order has not yet been processed for shipment; customers wishing to cancel should contact support@vibedroom.com as soon as possible. For any questions about returns or exchanges, customers can reach out to support@vibedroom.com, with responses aimed within 24–48 hours.